General conditions

Crystallized terms and conditions

1. General

1.1 These general terms and conditions apply to all Crystallized offers. The conditions are accessible to everyone and included on the Crystallized internet site. On request we will send you a written copy.

1.2 By placing an order you indicate that you agree with the terms of delivery and payment. Crystallized reserves the right to change its delivery and/or payment conditions after the term has expired.

1.3 Unless otherwise agreed in writing, the general or specific terms and conditions or stipulations of third parties are not recognized by Crystallized.

1.4 Crystallized guarantees that the delivered product meets the agreement and meets the specifications stated in the offer.


2. Delivery

2.1 Delivery takes place while stocks last.

2.2 Under the rules of distance selling, Crystallized will execute orders within at least 30 days. If this is not possible (because the ordered item is out of stock or no longer available), or there is a delay for other reasons, or an order cannot or only partially be executed, the consumer will receive within 1 month after placing the order message and in that case he has the right to cancel the order without costs and notice of default.

2.3 Crystallized's obligation to deliver will be fulfilled, subject to evidence to the contrary, once the goods delivered by Crystallized have been offered to the customer. In the case of home delivery, the carrier's report, including the refusal of acceptance, serves as full proof of the offer to deliver.

2.4 All terms stated on the website are indicative. No rights can therefore be derived from the stated periods.


3. Prices

3.1 Prices will not be increased within the term of the offer, unless legal measures make this necessary or if the manufacturer implements interim price increases.

3.2 All prices on the site are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors.

3.3 All prices on the site are in EURO, both excluding and including 21% VAT.


4. Trial period / right of withdrawal

4.1 In the case of a consumer purchase, in accordance with the Distance Selling Act (Article 7:5 of the Civil Code), the customer has the right to return (part of) the delivered goods within a period of 14 working days without giving any reason. This period starts at the moment that the ordered goods have been delivered. If the customer has not returned the delivered goods to Crystallized after this period, the purchase is a fact. The customer is obliged, before proceeding to return, to notify Crystallized of this in writing within the period of 7 working days after delivery. The customer must prove that the delivered goods have been returned on time, for example by means of proof of postal delivery.
The goods must be returned in the original packaging (including accessories and associated documentation) and in a condition as described. If the goods have been used, encumbered or damaged in any way at the customer, the right to dissolution within the meaning of this paragraph lapses.
With due observance of the provisions of the previous sentence, Crystallized will ensure that the full purchase price, excluding the calculated shipping costs, will be refunded to the customer within 14 days after proper receipt of the return shipment. The return of the delivered goods is entirely at the expense and risk of the customer.

4.2 The right to dissolution, as described in the previous paragraph, only relates to the delivered goods and will in no case relate to services.

4.3 The right of withdrawal does not apply to:

services whose performance, with the consent of the consumer, has begun for the period of seven working days
goods or services whose price depends on fluctuations in the financial market over which the supplier has no influence
goods that are manufactured according to the consumer's specifications, for example custom work, or that have a clear personal character
for goods or services that cannot be returned due to their nature, for example due to hygiene or that can spoil or age quickly
audio and video recordings and computer software of which the consumer has broken the seal
delivery of newspapers and magazines; for betting and lottery services


5. Data Management

5.1 If you place an order with Crystallized, your details will be included in Crystallized's customer database. Crystallized adheres to the Personal Data Registration Act and will not provide your information to third parties. See our Privacy Policy.

5.2 Crystallized respects the privacy of the users of the internet site and ensures that your personal data is treated confidentially.

5.3 Crystallized uses a mailing list in some cases. Each mailing contains instructions to remove yourself from this list.


6. Warranty

6.1 Crystallized guarantees that the new products it supplies meet the requirements of usability, reliability and lifespan as reasonably intended by the parties to the purchase agreement, and therefore guarantees the manufacturer's warranty of the product delivered to you. Used and expired products are supplied with only 1 month warranty unless the product is still covered by a manufacturer's warranty.

Crystallized is never responsible for the ultimate suitability of the items for each individual application by the customer, nor for any advice regarding the use or application of the items.

6.2 The used products and obsolete products supplied by Crystallized that are no longer covered by the manufacturer's warranty are sold by Crystallized without warranty.

Manufacturer's warranty only applies to used and/or obsolete products unless expressly indicated by Crystallized in the purchase agreement.

6.3 The customer is obliged to immediately check the delivered goods upon receipt.
If it appears that the delivered item is incorrect, faulty or incomplete, the customer (before proceeding to return it to Crystallized) must immediately report these defects to Crystallized in writing. Any defects or incorrectly delivered goods must and can be reported to Crystallized in writing no later than 7 days after delivery. The goods must be returned in the original packaging (including accessories and accompanying documentation) and in new condition. Putting into use after detection of defect, damage caused after detection of defect, encumbrance and/or resale after detection of defect, this right to complain and return expires completely.

6.4 If complaints from the customer are found to be well-founded by Crystallized, Crystallized will, at its option, either replace the delivered goods free of charge or make a written arrangement with the customer about the compensation, on the understanding that Crystallized's liability and therefore the amount of the compensation will always be is limited to a maximum of the invoice amount of the goods in question, or (at the discretion of Crystallized) to the maximum amount covered by Crystallized's liability insurance in the relevant case. Any liability of Crystallized for any other form of damage is excluded, including additional compensation in any form whatsoever, compensation for indirect damage or consequential damage or damage due to lost profit.

6.5 Crystallized is not liable for damage caused by intent or equivalent deliberate recklessness of non-managerial staff.

6.6 This guarantee does not apply if: A) and as long as the customer is in default towards Crystallized; B) the customer has repaired and/or modified the delivered goods himself or had them repaired and/or modified by third parties. C) the delivered goods have been exposed to abnormal circumstances or are otherwise carelessly treated or have been treated contrary to Crystallized's instructions and/or instructions for use on the packaging; D) the defect is wholly or partly the result of regulations that the government has set or will set with regard to the nature or quality of the materials used.


7. Offers

7.1 Offers are without obligation, unless stated otherwise in the offer.

7.2 Upon acceptance of a non-binding offer by the buyer, Crystallized reserves the right to revoke or deviate from the offer within a period of 3 working days after receipt of that acceptance.

7.3 Verbal promises only bind Crystallized after they have been confirmed explicitly and in writing.

7.4 Offers from Crystallized do not automatically apply to repeat orders.

7.5 Crystallized cannot be held to its offer if the customer should have understood that the offer, or a part thereof, contained an obvious mistake or error.

7.6 Additions, changes and/or further agreements are only valid if agreed in writing.


8. Agreement

8.1 An agreement between Crystallized and a customer is concluded after an order assignment has been assessed for feasibility by Crystallized.

8.2 Crystallized reserves the right, without stating reasons, not to accept orders or assignments or to accept them only under the condition that the shipment is made cash on delivery or after payment in advance.

9. Pictures and Specifications

9.1 All Images; photos, drawings, etc.; data regarding weights, dimensions, colors, images of labels, etc. on the Crystallized website are only approximate, are indicative and cannot give rise to compensation or dissolution of the agreement. Gemstones and minerals are natural products, each piece is unique.


10. Force majeure

10.1 Crystallized is not liable if and insofar as its obligations cannot be fulfilled due to force majeure.

10.2 Force majeure is understood to mean any strange cause, as well as any circumstance, which should not reasonably be at its risk. Delays in or non-performance by our suppliers, disruptions in the Internet, disruptions in electricity, disruptions in e-mail traffic and disruptions or changes in technology supplied by third parties, transport difficulties, strikes, government measures, delays in supply, negligence by suppliers and/or or manufacturers of Crystallized as well as auxiliary persons, illness of personnel, defects in aids or means of transport are expressly regarded as force majeure.

10.3 Crystallized reserves the right to suspend its obligations in the event of force majeure and is also entitled to dissolve the agreement in whole or in part, or to demand that the content of the agreement be changed in such a way that execution remains possible. Under no circumstances is Crystallized obliged to pay any fine or compensation.

10.4 If Crystallized has already partially fulfilled its obligations upon the commencement of the force majeure, or can only partially fulfill its obligations, it is entitled to invoice the already delivered or the deliverable part separately and the customer is obliged to pay this invoice as if it concerned a separate contract. However, this does not apply if the already delivered or deliverable part has no independent value.


11. Liability

11.1 Crystallized is not liable for damage to vehicles or other objects caused by incorrect use of the products. Before use, read the instructions on the packaging and/or consult our website.


12. Retention of Title

12.1 Ownership of all goods sold and delivered by Crystallized to the customer remains with Crystallized as long as the customer has not paid Crystallized's claims under the agreement or previous or later similar agreements, as long as the customer has performed or still to be performed work under this agreement. or similar agreements and as long as the customer has not yet paid Crystallized's claims due to failure to comply with such obligations, including claims in respect of fines, interest and costs, all as referred to in Article 3: 92 Civil Code.

12.2 The goods delivered by Crystallized that fall under the retention of title may only be resold within the framework of normal business operations and may never be used as a means of payment.

12.3 The customer is not authorized to pledge or encumber in any other way the goods subject to retention of title.

12.4 The customer hereby gives unconditional and irrevocable permission to Crystallized or a third party to be appointed by Crystallized, in all cases in which Crystallized wishes to exercise its property rights, to enter all those places where its property will then be located and to take those items there. to take.

12.5 If third parties seize the goods delivered under retention of title or wish to establish or enforce rights thereon, the customer is obliged to inform Crystallized of this as soon as may reasonably be expected.

12.6      The customer undertakes to insure the goods delivered under retention of title and to keep them insured against fire, explosion and water damage as well as against theft and to make the policy of this insurance available for inspection to Crystallized upon first request.


13. Applicable law/competent court

13.1 Belgian law applies to all agreements.

13.2 Disputes arising from an agreement between Crystallized and the buyer, which cannot be resolved in mutual consultation, will be heard by the competent court within the district of Maaseik, unless Crystallized prefers to submit the difference to the competent court of the place of residence of the buyer. buyer, and with the exception of those disputes that fall within the competence of the subdistrict court judge.


Crystallized is owned and part of:

Total Trading B.V.
Driebekenweg 4
3680 Maaseik
Belgium

​​​​​​​Registered in the trade register under number: ON0737756957