Shipping and delivery

Within the BeNeLux, orders at Crystallized.be are mainly delivered to you by PostNL. For the rest of Europe it is mainly DPD.

If an order does not fit through the letterbox, it will be sent as a parcel.

Larger packages and pallet freight are usually sent to you by DHL.

If the carrier allows it, we will send you a track & trace code by e-mail. With this mail and code you can follow the shipping process of your package online.

DPD does not deliver packages to a PO Box address. We therefore recommend that you always use a regular address as a precaution. You can also always choose to have the package delivered to a local pickup point.

Normal delivery time within the BeNeLux is 1 to 3 working days. For the rest of Europe it is 2 to 5 working days. We always try to ship an order within 2 working days. If the indicated delivery time cannot be met we will always inform you in advance.

If you still have not received your order after 5 working days you can contact our service department by e-mail.

We ship worldwide. If your country is not listed, please contact us for a quote with shipping costs.

 

Below an overview of the shipping costs:


Shipping costs for: Belgium / the Netherlands

Purchases with a value of up to 100,00 euros  6,95 euro
Purchases with a value above 100.00 euros  Free shipping


Shipping costs for: Germany / Luxembourg
 
Purchases with a value of up to 150.00 euros  10,00 euro
Purchases with a value above 150.00 euros  Free shipping


Shipping costs for: France 
 
Purchases with a value of up to 225.00 euros  12,75 euro
Purchases with a value above 225.00 euros  Free shipping


Shipping costs for: Italy / Austria / Spain 
 
Purchases with a value of up to 300.00 euros  18,00 euro
Purchases with a value above 300.00 euros  Free shipping


Shipping costs for: Denmark / Sweden / United Kingdom / Hungary / Ireland / Portugal / Czech Republic / Slovakia
 
Purchases with a value of up to 350.00 euros  20,00 euro
Purchases with a value above 350.00 euros  Free shipping


Shipping costs for: Latvia / Estonia / Lithuania / Poland / Monaco
 
Purchases with a value of up to 400.00 euros  25,00 euro
Purchases with a value above 400.00 euros  Free shipping


Shipping costs for: Bulgaria / Finland / Greece
 
Purchases with a value of up to 450.00 euros  30,00 euro
Purchases with a value above 450.00 euros  Free shipping


Shipping costs for: Romania / Malta / Cyprus / Croatia
 
Purchases with a value of up to 500.00 euros  35,00 euro
Purchases with a value above 500.00 euros  Free shipping